Refund policy

All products at Our General Grocer Newtown are made to order. As each item is freshly prepared specifically for your order, we are unable to offer refunds or exchanges unless the product is faulty or not as described.

All products must be checked at the time of collection. If your product is faulty, damaged, or not of acceptable quality, please raise this with us before leaving so we can resolve it for you immediately. We are unable to accept claims for faulty products after the order has been collected.

By placing an order, you acknowledge and agree to these terms.